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So[phis]tiX products are each individually inspected and quality controlled by our highly qualified team. However if for any reason you are unsatisfied with your purchase you may return your item to us for exchange within 14 days of receiving your order. Note that items in our clearance, sale and accessories categories are not accepted for exchange.

Return & Exchange Forms

Exchange forms are enclosed in all of our parcels. Please fill out the form and enclose it in a parcel along with your return item and send it to us via postage. We will process your request within 7 to 21 working days. Our return address is indicated on the form. In the event that you did not receive an exchange form, please email us for a new one.

Important Points to Note on Exchange

Sale and clearance items and all accessories are non-refundable and non-exchangeable unless otherwise stated. Items may only be exchanged for other sizes or colors. In the event the size/color you request is out of stock, we will issue a refund in the form of online store credit. Please note online store credit cannot be converted to cash.


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